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Pay2Home is the brand name used by Wandr Pte Ltd in Singapore and P2H (Hong Kong) Limited in Hong Kong, both licensed money transfer businesses. Pay2Home offers a cheaper, faster and more convenient alternative to bank telegraphic transfers and many traditional remittance businesses.

Throughout the rest of these FAQs we will refer to our business as Pay2Home. For more information on the company, see About Us

To start sending money with Pay2Home, you must register as a customer and we must verify your details. You can register for an account with Pay2Home on-line, at a branch, or using our mobile App. You will need to submit an Identification Document and Proof of Address.

The following table shows the list of approved Identification Documents. Please note that if your Identification Document does not include your address, a Proof of Address document (not older than 3 months) is required as well

Table 1: List of Approved Identification Documents

Table 2: List of Approved Proof of Address documents in Singapore and Hong Kong

If you do not have any of the above documents, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

There are 3 ways you can register as a Pay2Home customer:

4.1 Pay2Home Mobile application

Download the Pay2Home Mobile application from Apple App Store or Google Play Store

1. Tap on the 'Not yet registered? Sign Up' button.
2. Fill in your personal information and login information, then tap on the 'Submit' button.
3. Once your registration is completed, upload your Identification Document and Proof of Address to start the verification process.

For more information on the registration process through Pay2Home Mobile application, please click on the following links:

• Video Guide - How to register via Pay2Home Mobile?
• Video Guide - How to verify your identity with Pay2Home Mobile application?
• PDF Brochure - How to register and use Pay2Home Mobile application?
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

4.2 Pay2Home Online

Go to www.pay2home.com

1. Click on the 'Register' button.
2. Select 'No' if you have not previously used Pay2Home's money transfer services.
3. Fill in your personal information and click on the 'Next' button.
4. Fill in your login information and click on the 'Submit' button.
5. Verify your email address by clicking on the verification link sent to your email.
6. Once your registration is completed, upload your Identification Document and Proof of Address via the Pay2Home Mobile application to activate the verification process.

For more information on the registration process through Pay2Home Online, please click on the following links:

• PDF Brochure - Register online with Pay2Home

4.3 Pay2Home Outlets

You may visit any of our outlets and our friendly customer service team will be able to assist you with your registration

No. However, if your Identification Document has an expiry date, you will need to submit a new Identification Document following the expiry of the old Identification Document.

To start sending money with Pay2Home as a corporate customer, we have a dedicated Premier Team to assist you with registration and remittance of funds. Please contact the Premier Team at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm or email premier@pay2home.com

Here's a list of all the countries you can send money to with Pay2Home. We are constantly expanding our network, please drop an email to customerservice@pay2home.com if there is a country that you would like to send funds to that we do not yet cover.

• Australia
• Bangladesh
• China
• EuroZone
• Hong Kong, SA
• India
• Indonesia
• Malaysia
• New Zealand
• Philippines
• Sri Lanka
• Thailand
• United Kingdom
• Vietnam

You can send money using.

• Pay2Home Mobile application
• Pay2Home Money Transfer Machines
• Pay2Home Online

Or by visiting a Pay2Home outlet

There are different operating hours for each channel as follows:

Please note that while you may create a transaction outside operating hours using digital channels, the transaction will only be processed once payment is received.

If Pay2Home receives your funds before 11am then the following delivery times

Pay2Home cannot commence the transfer of funds until we receive your payment. Service times reflect the amount of time taken once we receive your funds.

When creating a standing order, you need to be alert to changes in service times and rates as a result of weekends or public holidays in either the sending or receiving country. If you are creating a standing order that falls during a public holiday, you may need to allow extra time for the payment delivery. The actual rate available may be generated on the next working day. Please be aware, that if the holiday falls next to a weekend, the next working day may be in three- or four-days’ time, which could result in a substantial change from the original indicative rate seen on the homepage.

Description of delivery services:

• Bank Transfer: Pay2Home will credit your funds directly to an existing account with any bank in the destination country.
• Bill Payment: Pay2Home will credit your funds directly to the designated billing organisation.
• Collection: Pay2Home can arrange to have your funds available for collection through its collection banks and agents. You will need to specify your beneficiary details and ensure they produce a valid Identification Document at the point of collection.
• Door to door: Pay2Home will deliver your funds directly to a specified beneficiary at an agreed address in the destination country. Funds will be delivered in cash on production of a valid Identification Document.

Table 6 reflects the transfer time for your funds to reach our account via the different modes of payment.

Pay2Home offers 8 payment methods. The availability of payment options is subject to the channel used to create your transaction.

1. Bank Transfers
   You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please choose to transfer using FAST.
2. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
3. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.
   • NETSPay
   • DBS PayLah!
   • UOB Mighty
   • OCBC Pay Anyone
4. NETS or NETSPay Application (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through the Money Transfer Machine. NETSPay may be used for transactions made via the Pay2Home Mobile application or Pay2Home Online. There is a daily withdrawal limit imposed by the banks for payment through NETS or NETSPay. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment. The NETSPay application is available for download on Google Play Store and Apple App Store.
5. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETSPay or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment.
6. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations.
7. Cash at 7-Eleven (Only available in Singapore)
   You may make cash payment for your transaction at any 7-Eleven outlets, except for outlets at Changi Airport. For this service, the minimum transaction amount is SGD20 and the maximum transaction amount is SGD500.
8. Cheque
   For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.

Please take note that payment with NETS facility is subjected to the daily withdrawal limit of your NETS card

If you would like to send above the maximum limit imposed by Pay2Home, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

Login to your Pay2Home account via the Pay2Home Mobile application, the Money Transfer Machine, Pay2Home Online or email us. Your money is tracked by Pay2Home in real-time, if you have requested for SMS and email updates, you and/or your beneficiary will be notified on completion of the payment

There are no in-country deductions (excluding Thailand and Europe) when you transfer funds with Pay2Home. The only fee you pay is the upfront, low flat transaction fee (except Vietnam) at the time of initiating your transaction. The fees will be reflected accordingly when you create your transaction on any Pay2Home service channels. For more information, you may contact the Customer Service Team at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

A bank is a generalist financial provider. They provide account services, loans, mortgages, bank assurance, credit cards and a range of other services. Pay2Home is a licensed remittance specialist. International payments are all we do so we make sure we do them well. That results in lower costs, better exchange rates, more delivery channels and generally faster delivery times than the banks can offer. Being fully licensed with the relevant authorities also provides you with the security of knowing that your transactions and funds are safe with Pay2Home.

Pay2Home's foreign exchange rates are based on world currency markets, which are updated daily. Pay2Home consistently offers more competitive exchange rates to the local banks. Updated rates are reflected between 10.00am and 4.30pm. Check our rates now. Preferential premier rates are available for customers who wish to send sums larger than SGD30,000 or HKD85,000. Please contact the Premier Team at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email premier@pay2home.com

The Pay2Home Mobile application is very safe. It complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore (MAS). Pay2Home is licensed by the MAS, and the Pay2Home Mobile application uses dual factor authentication which is an additional layer of security designed to prevent unauthorised access to safeguard your identity and privacy with Pay2Home.

The Pay2Home Mobile application has a user-friendly and intuitive interface that has been developed with input from its valued customers. The application offers multiple language options and Pay2Home will continue building and releasing new updates to improve the user experience on the application.

The service times for transactions on the Pay2Home Mobile application are the same as when you transact at any of Pay2Home outlets or through all our digital platforms. Please refer here for service times.

Please note that the transfer of funds will commence when Pay2Home receives your funds. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. A maximum limit of SGD10,000 and HKD15,000 applies on the Pay2Home Mobile application. Please note that for payment with NETS or bank card, the maximum amount is capped to the daily withdrawal limit of your NETS or bank card.

Yes, you will need to launch the Pay2Home Mobile application with WiFi/3G/4G/5G services.

For the best user experience, you are strongly advised to enable the following permissions for the Pay2Home Mobile application:

If you are on iOS, enable 'Location Services' from 'Settings > Privacy'. For Android devices, enable 'High Accuracy' mode under your 'Location' settings.

Yes, after 3 consecutive unsuccessful login attempts. To reactivate your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

As long as your mobile number remains the same, all you need to do is download the Pay2Home Mobile application on your new mobile phone. Upon entering your membership number and 6-digit PIN, you will receive a One-Time-Pin (OTP) via SMS. You will need to enter this in your Pay2Home Mobile application to complete the login process on your new phone.

If you have changed your mobile number, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

You can download the Pay2Home Mobile application on the Apple App Store or Google Play Store. Alternatively, you may download the Pay2Home Mobile application with this QR Code.

Download the Pay2Home Mobile application from Apple App Store or Google Play Store.

1. Tap on the 'Not yet registered? Sign Up' button.
2. Fill in your personal information and login information, then tap on the 'Submit' button.
3. Once your registration is completed, upload your Identification Document and Proof of Address to start the verification process.

For more information on the registration process through Pay2Home Mobile application, please click on the following links.

• Video Guide - How to register via Pay2Home Mobile?
• Video Guide - How to verify your identity with Pay2Home Mobile application?
• PDF Brochure - How to register and use Pay2Home Mobile application?
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

1. Current Pay2Home customer with Customer Registration Number
1. Enter your Pay2Home Customer Registration Number and tap on 'Next'.
2. Enter your pin and tap on 'Login'.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone and tap on 'Verify'.
4. Enter your 6 digit New PIN and re-enter it to confirm. Tap on 'Submit'. Enter your 6 digit New PIN and re-enter it to confirm. Tap on 'Submit'. Please use this pin to log into your Pay2Home account in future.
2. Current online customer with alphanumeric pin
1. Enter your Pay2Home Customer Registration Number and tap on 'Next'.
2. Enter your pin and tap on 'Login'.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
4. Enter your 6 digit New PIN and re-enter it to confirm. Tap on 'Submit'. Enter your 6 digit New PIN and re-enter it to confirm. Tap on 'Submit'. Please use this pin to log into your Pay2Home account in future.
3. Registered customer without pin
1. Enter your Pay2Home Customer Registration Number and tap on 'Next'.
2. Enter your Date of Birth and tap on 'Verify'.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
4. Enter your 6-digit New PIN and re-enter it to confirm. Tap on 'Submit'. Enter your 6-digit New PIN and re-enter it to confirm. Tap on 'Submit'. Please use this pin to log into your Pay2Home account in future.

For more information on the registration process through Pay2Home Mobile application, please click on the following links.

• Video Guide - How to verify your identity with Pay2Home Mobile application?
• PDF Brochure - Mobile account activation
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

If you would like to send above the maximum limit, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

Pay2Home utilises 3rd party telecommunication providers for its SMS notification services. If you have not received your One-Time-Pin, please click on the link titled 'Resend' to request for another One-Time-Pin.

If you have tried resending the One-Time-Pin with no success, there may be an issue with your SMS provider. Please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

1. Tap on ‘Send Money’.
2. Select your beneficiary. If it is not in the list, select ‘Add a new Beneficiary’.
3. Enter the amount that you wish to send. Tap on ‘Confirm’.
   Note: If you have a discount coupon available, you may choose to apply it.
4. Check your transaction summary and tap on ‘Next’.
   Note: If you have money in your Pay2Home Wallet, you may choose to pay partial or the full transaction amount with it.
5. Tap on ‘Make Payment’ if you wish to pay for your transaction immediately.
6. Select your preferred payment method. Click here for payment methods. (Insert link)

Please note that if full payment has not been received, the transaction summary will include information on 'How to pay'.

For more information on how to create a transaction through Pay2Home Mobile application, please click on the following links.

• Video Guide – How to create a transaction with Pay2Home Mobile application?
• PDF Brochure - How to register and send money with Pay2Home Mobile application?
• PDF Brochure - How to register and verify your identity with Pay2Home Mobile application?

1. Log in to your Pay2Home account.
   Select ‘Beneficiaries’ from the side menu bar to the left side of the Mobile application screen.
2. Tap on 'Add a New Beneficiary'.
3. You may choose to add a new beneficiary different ways:
   • From your history - select the intended beneficiary from your transaction history.
   • Scan QR Code - scan the QR code from a previous Pay2Home receipt to add the beneficiary from that transaction.
   • Manually
     • Select the Destination Country and Transaction Type and tap on ‘Next’.
     • Enter your beneficiary details and tap on ‘Next’.
     • Check your new beneficiary details and tap on ‘Next’.
     • Enter the One-Time-Pin that is sent via SMS to your mobile phone. Tap on ‘Verify’.

For more information on how to add a beneficiary through the Pay2Home Mobile application, please click on the following link.

• Video Guide – How to add a beneficiary with Pay2Home Mobile application?

To request for additional beneficiaries under your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

You may be able to check on the discounts which are made available via coupons under your Pay2Home Account when you are creating a remittance. You will be prompted to enter a coupon code before proceeding to select your preferred payment method to complete the transaction.

As a loyal customer of Pay2Home, you may be entitled to exclusive discounts through the accumulation of stamps on your current ‘Rewards Card’. You may check on the discounts available by selecting ‘My Rewards’ either on the Home page or in the menu bar. It will show you the stamps that you have collected on your current 'Rewards Card' and reflect any discount available.

Do follow Pay2Home on Facebook, Twitter or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

You will be able to select your discount coupons to use, if available, when you are creating a transaction. Certain promotional discounts that are published on our social media platforms may require you to input the discount code manually.

There are 8 payment methods available on Pay2Home Mobile Application.

1. Bank Transfers
   You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please opt to transfer using FAST to send your funds in the shortest possible time
2. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
3. NETS or NETSPay Application (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through the Money Transfer Machine. NETSPay may be used for transactions made via the Pay2Home Mobile application or Pay2Home Online. There is a daily withdrawal limit imposed by the banks for payment through NETS or NETSPay. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment. The NETSPay application is available for download on Google Play Store and Apple App Store.
4. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.
   • NETSPay
   • DBS PayLah!
   • UOB Mighty
   • OCBC Pay Anyone
5. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETSPay or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment.
6. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations.
7. Cash at 7-Eleven (Only available in Singapore)
   You may make cash payment for your transaction at any 7-Eleven outlets, except for outlets at Changi Airport. For this service, the minimum transaction amount is SGD20 and the maximum transaction amount is SGD500.
8. Cheque
   For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.

You are advised to make payment for your transaction as soon as possible. Please note that your transaction will be cancelled by 1pm should payment not be received before 12noon on the next day.

Yes, you may do so by selecting ‘My History’ either on the Home page or in the menu bar. You may also filter by the type of transaction, date of transaction and the current status of the transaction. When you select any specific transaction, full transaction details of your selection will be shown.

Pay2Home’s Money Transfer Machine is very safe, it complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore. The Money Transfer Machine uses dual factor authentication and is NETS-certified.

The Money Transfer Machines interfaces are user-friendly and designed with input from customers. It offers multiple language options; transactions can be done in English, Bahasa Indonesia, Bengali, Hindi, Tagalog, Tamil, Vietnamese, and simplified Chinese.

The service times for transactions made on the Money Transfer Machine are the same as when you transact at any of Pay2Home outlets or through all digital platforms. Please refer here for service times.

Please note that Pay2Home will only commence the transfer of funds when your funds are received. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. A maximum limit of SGD10,000 and HKD 5,000 applies on the Money Transfer Machine. Please note that for payment with NETS or bank card, the maximum amount is capped to the daily withdrawal limit of your NETS or bank card.

If you would like to send above the maximum Money Transfer Machine limit, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

For security purposes, access to your account will be suspended after 3 consecutive unsuccessful login attempts. To reactivate your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

Money Transfer Machines are located at multiple locations; they are also located at all Pay2Home outlets in Singapore and in Hong Kong. Please refer here for Money Transfer Machine locations.

If you do not have an existing account with Pay2Home you will need to be registered as a customer. Refer here to find out how you can be registered as a Pay2Home customer. Once you have an account with Pay2Home, you can activate your account by verifying the following information on the Money Transfer Machine activation screen:

1. Your Pay2Home Customer Registration Number - this number is found on your membership card. Alternatively, you can simply scan your membership card instead of manually entering the information.
2. Your birthday
3. Identification Document number used at the point of registration

For more information on how to login via Money Transfer Machine, please click on the following links.

• Video Guide – How to register via Pay2Home Money Transfer Machine?
• PDF Brochure – How to use Money Transfer Machine?

1. With Pay2Home membership card
1. Scan your Pay2Home membership card and tap on 'Next'.
2. Enter your pin and tap on 'Login'.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone and tap on 'Verify'.
4. Enter your 6-digit New PIN and re-enter it to confirm. Tap on 'Submit'. Please use this pin to log into your Pay2Home account in future.
2. With Pay2Home transaction receipt
1. Scan your Pay2Home transaction receipt and tap on 'Next'.
2. Enter your pin and tap on 'Login'.
3. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
4. Enter your 6-digit New PIN and re-enter it to confirm. Tap on 'Submit'. Please use this pin to log into your Pay2Home account in future.
3. With Membership Number
1. Enter your 9-digit Membership Number and tap on 'Next'.
2. Enter the One-Time-Pin that is sent via SMS to your registered mobile phone.
3. Enter your 6-digit New PIN and re-enter it to confirm. Tap on 'Submit'. Please use this pin to log into your Pay2Home account in future.

For more information on how to log into your account on the Money Transfer Machine (MTM), please click on the following links.

• Video Guide – How to login via Pay2Home Money Transfer Machine?
• PDF Brochure – Money Transfer Machine account activation

Pay2Home utilises 3rd party telecommunication providers for its SMS notification services. If you have not received your One-Time-Pin, please click on the link titled ‘Resend the OTP’ to request for another One-Time-Pin.

If you have tried resending the One-Time-Pin with no success, there may be an issue with your SMS provider. Please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

1. Tap on 'Send Money'.
2. Select your preferred payment method.
3. Select your beneficiary. If it is not in the list, select 'Add a new Beneficiary'.
4. Enter the amount that you wish to send.
   Note: If you have a discount coupon available, you may choose to apply it.
5. Check your transaction summary and tap on ‘Confirm’.
6. Tap ‘Pay Now’ if you wish to make payment on the spot.
7. Select the transaction you wish to pay. Tap ‘View’ to see details.
8. Check your transaction details and tap on 'Confirm' to proceed with payment.

For payment made via bank transfer or cheque, the transaction will only be processed after funds have been received and verified by Pay2Home. Should you wish to make payment via the Money Transfer Machine or at any Pay2Home outlets, the locations are available here.

For more information on how to create a transaction through the Money Transfer Machine, please click on the following links.

• Video Guide – How to send money via Money Transfer Machine?

1. Log into your Pay2Home account.
2. Tap on ‘Send Money’.
3. Select your preferred payment method.
4. Tap on the ‘+’ sign to add a new beneficiary.
   You may choose to add a new beneficiary with the various methods:
   1. From your history - select the intended beneficiary from your transaction history.
   2. Scan QR Code - scan the QR code from a previous Pay2Home receipt to add the beneficiary from that transaction.
   3. Manually
      • Select the Destination Country and Transaction Type and tap on 'Next'.
      • Enter your beneficiary details and tap on 'Next'.
      • Check your new beneficiary details and tap on 'Next'.
      • A new beneficiary will be added once the details are confirmed.

For more information on how to add a beneficiary on the Money Transfer Machine, please click on the following link.

• Video Guide – How to add a beneficiary with Money Transfer Machine?

To request for additional beneficiaries under your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

You may be able to check on the discounts which are made available via coupons under your Pay2Home Account when you are creating a remittance transaction. Alternatively, you may key in a valid coupon code when you are creating a transaction before proceeding to select your preferred payment method to complete the transaction.

As a loyal customer of Pay2Home, you may be entitled to additional discounts through the accumulation of stamps on your current ‘Rewards Card’ by selecting the ‘My Reward’ menu. The stamps that you have collected on your current ‘Rewards Card’ may be redeemed as discounts or an exclusive free gift.

Do follow Pay2Home on Facebook, Twitter or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

You will be able to select your discount coupons to use, if available, when you are creating a transaction. Certain promotional discounts that are published on our social media platforms may require you to input the discount code manually.

There are 6 payment methods available for Money Transfer Machine transactions.

1. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine (MTM) payment screen to proceed with your transaction payment.
   1. NETSPay
   2. DBS PayLah!
   3. UOB Mighty
   4. OCBC Pay Anyone
2. NETS or NETSPay Application (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through the Money Transfer Machine. NETSPay may be used for transactions made via the Pay2Home Mobile application or Pay2Home Online. Please note that there is a daily withdrawal limit imposed by the banks for payment through NETS or NETSPay. Please approach your bank if you wish to revise the daily withdrawal limit for your transaction payment. The NETSPay application is available for download on Google Play Store and Apple App Store.
3. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
4. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment
5. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines (MTMs)
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled MTMs. Please refer here for locations.
6. Cash at 7-Eleven (Only available in Singapore)
   You may make cash payment for your transaction at any 7-Eleven outlets, except for outlets at Changi Airport. For this service, the minimum transaction amount is SGD20 and the maximum transaction amount is SGD500.

You are advised to make payment for your Money Transfer Machine transaction as soon as possible. Your payment should be received by 12pm (noon) on the next day or the transaction will be cancelled automatically at 1pm.

Yes, you may do so by selecting ‘History’ after you log-in to your account or by selecting ‘Check transaction status’ prior to log-in. When you select any specific transaction, full transaction details of your selection will be shown.

Pay2Home Online is very safe. It complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore (MAS). Pay2Home is licensed by the MAS, and the service uses dual factor authentication which is an additional layer of security designed to prevent unauthorised access to safeguard your identity and privacy with Pay2Home.

Pay2Home Online has a user-friendly and intuitive interface that has been developed with input from its valued customers.

The service times for transactions on Pay2Home Online are the same as when you transact at any of Pay2Home outlets or through all our digital platforms. Please refer here for service times.

Please note that the transfer of funds will commence when Pay2Home receives your funds. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. A maximum limit of SGD15,000 and HKD15,000 applies on the Pay2Home Online. Please note that for payment via internet banking or NETSPay, the maximum amount is capped to the daily withdrawal limit set on your internet banking service or bank card.

Yes, you will need to log into Pay2Home Online with WiFi/3G/4G/5G services.

For security purposes, access to your account will be suspended after 3 consecutive unsuccessful login attempts. To reactivate your account, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

You can access Pay2Home Online via www.pay2home.com. Click on ‘Register’ or ‘Log-in’ found on the right corner of the header at the top of the webpage.

1. Visit www.pay2home.com.
2. Click on the 'Register' button.
3. Select 'No' if you have not previously used Pay2Home's money transfer services.
4. Fill in your personal information and click on the 'Next' button.
5. Fill in your login information and click on the 'Submit' button.
6. Verify your email address by clicking on the verification link sent to your email.
7. Upload your Identification Document and Proof of Address via Pay2Home Mobile Application to activate the verification process.

For more information on the registration process through Pay2Home, please click on the following links.

• PDF Brochure – Register online with Pay2Home
• Download the Pay2Home Mobile application from Apple App Store or Google Play Store.

1. Enter your Pay2Home Customer Registration Number or registered email address and password and tap on ‘Login’..
2. Enter the SMS One-Time-Pin that is sent via SMS to your registered mobile phone and tap on ‘Next’.

For more information on the login-in process through Pay2Home Online, please click on the following link.

• PDF Brochure – Register online with Pay2Home
• Download the Pay2Home Mobile application from Apple App Store or Google Play Store.

Pay2Home utilises 3rd party telecommunication providers for its SMS notification services. If you have not received your One-Time-Pin, please click on the link titled ‘Request a new SMS-OTP to be sent to your mobile’.

If you have tried resending the One-Time-Pin with no success, there may be an issue with your SMS provider. Please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

1. Tap on ‘Payment’ and select ‘New Payment’.
2. Select your beneficiary.
3. Enter the amount that you wish to send and select a random small amount to add to your transaction to allow us to help identify your transaction payment easily. Tap on‘Next’.
4. Check your transaction summary, choose your preferred payment method and tap on ‘Confirm’.
   Note: If you have money in your Pay2Home Wallet, you may choose to pay partial or the full transaction amount with it.

Please note that if full payment has not been received, the transaction summary will include information on 'How to pay'.

For payments made via bank transfer, PayNow to UEN, or cheque, transactions will only be processed after funds have been received and verified by Pay2Home. Should you wish to make payment via the Money Transfer Machine or at any Pay2Home outlets, the locations are available here.

1. Log in to your Pay2Home account
2. Tap on ‘Beneficiary’, choose ‘New Beneficiary’.
3. You may choose to add a new beneficiary with the various methods:
   • Choose from existing beneficiary - select the intended beneficiary from your transaction history
   • Create new beneficiary via manual entry
     • Select the Destination Country and Transaction Type and tap on 'Next'.
     • Enter your beneficiary details and tap on 'Next'.
     • Check your new beneficiary details and tap on 'Next'.
     • Enter the One-Time-Pin (OTP) that is sent via SMS to your mobile phone. Tap on 'Verify'.

To request for additional beneficiaries under your account, please contact the Customer Service Hotline Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

You may be able to check on the discounts which are made available via coupons under your Pay2Home Account on the home screen. Tap on ‘My Coupons’ at the bottom of Friends Card to check on the coupons available.

Do follow Pay2Home on Facebook, Twitter or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

You will be able to select your discount coupons to use, if available, when you are creating a transaction. Certain promotional discounts that are published on our social media platforms may require you to input the discount code manually.

There are 7 payment methods available for Money Transfer Machine transactions.

1. Bank Transfers
   You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please choose to transfer using FAST.
2. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
3. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.
   • NETSPay
   • DBS PayLah!
   • UOB Mighty
   • OCBC Pay Anyone
4. NETS or NETSPay Application (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through the Money Transfer Machine. NETSPay may be used for transactions made via the Pay2Home Mobile application or Pay2Home Online. There is a daily withdrawal limit imposed by the banks for payment through NETS or NETSPay. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment. The NETSPay application is available for download on Google Play Store and Apple App Store.
5. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETSPay or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment.
6. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations.
7. Cash at 7-Eleven (Only available in Singapore)
   You may make cash payment for your transaction at any 7-Eleven outlets, except for outlets at Changi Airport. For this service, the minimum transaction amount is SGD20 and the maximum transaction amount is SGD500.
8. Cheque
   For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.

You are advised to make payment for your transaction as soon as possible. Please note that your transaction will be cancelled automatically should payment not be received before 12pm (noon) on the next day.

Yes, you may do so on the ‘Summary’ page after you log into your account. Your transaction history and status of each remittance transaction will be shown when you click on each transaction.

The service times for transactions at Pay2Home outlets are the same as when you transact through all our digital platforms. Please refer here for service times. Please note that the transfer of funds will commence when Pay2Home receives your funds. The service times stated reflect the amount of time required from confirmation of receipt of funds to the delivery of funds.

The minimum transaction amount is SGD5 and HKD30. There is no maximum limit for transactions via Pay2Home outlets. For transactions above SGD30,000 or HKD180,000, we apologise that the rates offered at the point of transactions are tentative and cannot be locked in until funds have been received in full. Please note that for payment via NETS, the maximum amount is capped to the daily withdrawal limit set on your bank card.

All outlets in Singapore have Money Transfer Machines available 24 hours daily. Please refer here for all outlet locations and operating hours.

Our friendly Customer Service Officers at our outlets will assist you with your registration request. Please refer here for the list of approved Identification Documents required for registration. If your Identification Document does not include your address, a Proof of Address document (not older than 3 months) is required.

You may check with our friendly Customer Service Officers on discounts available under your Pay2Home account. Alternatively, you may access any Pay2Home digital channels for discounts available. Please note that discounts available on digital channels may not apply at Pay2Home outlets or Money Transfer Machines within outlets.

Do follow Pay2Home on Facebook, Twitter or Telegram as Pay2Home periodically shares exclusive promotions or discounts on these social media platforms.

There are 7 payment methods available for transactions created at Pay2Home outlets.

1. Bank Transfers
   You can pay via internet bank transfer or over the counter at your bank. When you select to pay by bank transfer, you will be provided with our bank account information. Please specify your Membership Number as the payment reference during transfer for faster and smoother processing. For payment via internet bank transfer, please choose to transfer using FAST.
2. PayNow to UEN (Only available in Singapore)
   You can pay through PAYNOW to our corporate UEN Code: 200720719MTDG via your internet banking application. Please specify your Pay2Home Membership Number as your payment reference for faster and smoother processing.
3. QR Code (Only available in Singapore)
   Open one of the following payment applications and scan the payment QR code displayed on the Money Transfer Machine payment screen to proceed with your transaction payment.
   • NETSPay
   • DBS PayLah!
   • UOB Mighty
   • OCBC Pay Anyone
4. NETS or NETSPay Application (Only available in Singapore)
   You may make payment for your transaction by NETS over the counter or through the Money Transfer Machine. NETSPay may be used for transactions made via the Pay2Home Mobile application or Pay2Home Online. There is a daily withdrawal limit imposed by the banks for payment through NETS or NETSPay. Please ask your bank if you wish to revise the daily withdrawal limit for your transaction payment. The NETSPay application is available for download on Google Play Store and Apple App Store.
5. Pay2Home Wallet (Only available in Singapore)
   You can make payment for your transactions using funds stored in your Pay2Home Wallet. For more details on Pay2Home Wallet, please click here. If you have made the payment for your Pay2Home Wallet top-up via bank transfer, PayNow to UEN, NETSPay or cheque, the top-up amount will only be reflected in your Pay2Home Wallet balance after Pay2Home has received and reconciled your payment.
6. Cash payment over counters at Pay2Home Outlets or Money Transfer Machines.
   You may make cash payment for your transaction at any Pay2Home outlets or via our cash enabled Money Transfer Machines. Please refer here for locations.
7. Cash at 7-Eleven (Only available in Singapore)
   You may make cash payment for your transaction at any 7-Eleven outlets, except for outlets at Changi Airport. For this service, the minimum transaction amount is SGD20 and the maximum transaction amount is SGD500.
8. Cheque
   For payment via cheque, please ensure that Pay2Home’s bank account details, the total payable amount and your Customer Reference Number are indicated on the cheque. Please send a copy of the cheque image (front and back) to customerservice@pay2home.com before dropping the cheque at any one of our outlets or in any POSB/DBS cheque deposit box.

To start sending money with Pay2Home as a corporate customer, we have a dedicated Premier Team to assist you to register and transfer funds. Please contact our Premier Team atSingapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email premier@pay2home.com to start your registration process.

The Pay2Home Wallet is absolutely safe! All top-ups and remittance transactions that you make are executed safely and no personal information regarding your account is ever accessible to any third party.

The Pay2Home Wallet is more secure than carrying cash in your wallet. The application is protected with a 6-digit PIN and a One-Time-Pin. Your Pay2Home Wallet can be instantaneously blocked upon your request. You can deactivate your Pay2Home Wallet by calling our Customer Service Hotline at +65 6372 2474 (Singapore) or by emailing us at customerservice@pay2home.com.

Any individual who is 18 years of age and above. The individual needs to be a registered Pay2Home customer. Please note that you must be a registered Pay2Home customer to use Pay2Home Wallet. Click here to find out how you can register as a Pay2Home customer. (Insert Link and direct to How to register as a Pay2Home customer FAQ section)

1. Ensure that you have submitted the following information:
   1. Valid Identification Document.
   2. Valid Proof of Address (only required for Singapore-registered customers).
   3. Valid Mobile Number.
2. Accept Pay2Home Terms and Conditions.
3. Once the above is done, your Pay2Home Wallet will be activated and can be used across all Pay2Home channels: Pay2Home Mobile application, Money Transfer Machine, Pay2Home outlets, and Pay2Home Online.

There are 4 methods to top up your Pay2Home Wallet:

1. Pay2Home Online, www.pay2home.com
   1. Under 'Wallets', click on 'Wallet Top-up'.
   2. Enter your top-up amount and select your payment method.
   3. Click 'confirm'
   4. Make payment according to the selected method.
2. Pay2Home Mobile application
   1. Tap on the Wallet on the Mobile App Home page.
   2. Select your preferred top up method.
   3. Follow the instructions for your chosen top up method.
3. Mobile Transfer Machine
   1. Tap on 'Wallets'.
   2. Select 'Top Up Wallet', enter your top up amount.
   3. Select your preferred payment method.
   4. Follow the instructions for your chosen payment method.
4. Pay2Home Outlet

   You may visit any of our outlets, our friendly Customer Service Officers will assist you with your top-up request. Click here for locations.

   Note: If the payment for your top-up transactions is made via a bank transfer, PayNow to UEN or by a cheque, the top-up amount will only be credited into your Pay2Home Wallet and reflected in your balance after Pay2Home has processed your transfer.

Yes, your Wallet is subject to a limit of a total amount of SGD1,000. The top up limit will depend on the existing balance in your Wallet.

In Singapore, the maximum value you are able to store in each of your Pay2Home Wallet is SGD1,000.

We offer the following currencies:

• Singapore Dollar (SGD)
• Hong Kong Dollar (HKD)
• Indonesian Rupiah (IDR)
• Indian Rupees (INR)
• Malaysia Ringgit (MYR)
• Philippines Peso (PHP)
• Vietnamese Dong (VND)

We will be expanding the range of currencies offered in the Pay2Home Wallet, so please check back for updates. Alternatively, subscribe to our mailing list (Insert subscribe link), like our Facebook page, Twitter, Instagram or WeChat to receive the latest updates on our new offerings.

Each customer will be entitled to hold two Pay2Home Wallets; one in local currency (SGD) and the other in the currency of your nationality. If you would like to have an additional currency Pay2Home Wallet added, please contact the Customer Service Hotline at Singapore (+65 6372 2474), Hong Kong (+852 5803 3492), Mondays to Fridays from 10am to 7pm, or email customerservice@pay2home.com

Before converting your local currency, please ensure you have sufficient funds in your local Pay2Home Wallet balance. Should you need to top up your local currency, you may refer here on how to do so. You may do a conversion via one of the following options:

1. Pay2Home Mobile application
   1. Tap on 'the Wallet, followed by 'Convert Currency.
   2. Enter the amount you would want to convert, tap on 'Next'.
   3. Check your Transaction Summary.
   4. Tap on 'Submit' if all information is correct, otherwise tap on 'Back' to adjust the amount.
2. Pay2Home Money Transfer Machine
   1. Tap on 'Wallets', followed by 'Convert Currency.
   2. Enter the amount you would like to convert, tap on 'Submit'
   3. Check your 'Convert Confirmation'.
   4. Tap on 'Confirm' if all information is correct, otherwise tap on 'Back' to adjust the amount.
3. Pay2Home Online
   1. Under 'Wallets', click on 'Wallet Conversion'.
   2. Enter the amount you would like to convert and click 'confirm'.
4. Pay2Home Outlets

   You may visit any of our outlets, our friendly Customer Service team will assist you with your currency conversion request.

1. Pay2Home Mobile application
   1. Your Wallet account balance will be reflected on the Home screen when you log in.
2. Pay2Home Money Transfer Machine
   1. Select 'Wallets'.
   2. Your Pay2Home Wallet balances will be displayed.
3. Pay2Home Online

   You may view your Pay2Home Wallet balance in the Summary page. It will reflect the stored amount in respective currencies.

4. Pay2Home Outlets

   You may visit any of our outlets, our friendly Customer Service team will assist you with your Pay2Home Wallet account balance enquiries.

Yes you can. To request for a refund on your foreign currency value, please visit any one of our outlets, our Customer Service Officers will assist you with your request. Please be advised that there will be an administrative fee imposed on the refund request and the final amount that will be refunded is subjected to exchange rate fluctuations. The amount of refund will be calculated based on the applicable exchange rate.

Yes you can. To request for a full withdrawal of your Pay2Home Wallet, please visit any one of our outlets, our Customer Service Officers will assist you with your request. Please be advised that there will be an administrative fee imposed on the refund request and the final amount that will be refunded to you is subjected to exchange rate fluctuations and it will be calculated based on the applicable exchange rate at the point of refund.

Priority2Protect is exclusively designed for Pay2Home-registered customers who:

• are residing in Singapore*;
• are between the age of 18 and 60 years old; and
• make a remittance of SGD 100 or more via Pay2Home (excluding remittance fees). This is applicable only to free insurance coverage provided and paid for by P2H Consumer Services Pte Ltd.

You may opt in when you remit with Pay2Home to enjoy free insurance coverage. You may also opt to upgrade your free policy to a premier policy, by paying a nominal sum, that offers higher coverage to suit your needs.

*applies to residents who are a Singapore citizen, Singapore permanent resident, or a holder of a valid Work Permit, Employment Pass, Long-term Visit Pass, Dependant's Pass, or S Pass issued by the authorities in Singapore.

Priority2Protect Gold and Platinum are premier policies that offer higher coverage. These are paid for by Pay2Home customers. You may view the full details of Priority2Protect here.

All policies are valid for thirty (30) days. You may opt-in for the free policy at your next remittance, or choose to purchase a premier policy at any time to upgrade or extend your coverage. Premium must be paid and received for policy cover to commence or continue.

The policy shall commence on the date of application subject to Pay2Home having received the full payment for your free insurance-qualifying remittance or the full payment for the premier policy you purchase.

You may choose to upgrade to a premier policy with immediate effect or after the expiry of your existing policy. Should you choose the option to upgrade to a premier policy with immediate effect, the premier policy will commence on the date of application subject to Pay2Home having received the full payment for your purchase. There will be no refund of premium for your existing policy if you choose to upgrade with immediate effect when your existing policy is still valid. Please take note that only the premier policy with higher benefits level will be paid out in the event of an insurance claim.

You are only entitled to one (1) free policy per insured person per month. Similarly, you may have only one (1) paid premier policy at any one point. In the event that you upgrade your free policy to a premier policy, your free policy will be cancelled and only the premier policy will respond in the event of a claim.

The free and premier policies are not transferable. The insured person is the Pay2Home account holder registered with Pay2Home.

You can view and manage your insurance policies anytime through the Pay2Home Mobile application.

1. Download the Pay2Home Mobile application on Apple App Store or Google Play Store and launch the application.
2. Tap 'More Services' on the Home Page.
3. Tap 'Priority2Protect' from the Services list.
4. Tap 'View My Insurance Policy' to view the full policy details.

Yes, you are covered for both work and non-work related accidents as long as all the policy terms and conditions are fulfilled.

Yes, Priority2Protect offers accident protection with 24/7 global coverage.

A beneficiary is an individual you nominate in an insurance policy to receive the claim proceeds in the event of your death. Nomination of a beneficiary ensures that the policy proceeds will be disbursed directly to your intended beneficiary.

At the point of enrolment, you will be required to nominate an insurance beneficiary. You may either select from the list of remittance beneficiaries currently in Pay2Home's records or choose to add a new beneficiary.

You are only allowed to nominate one (1) beneficiary for each insurance policy.

You are not allowed to change your nominated insurance beneficiary once you have submitted the application. You may add or select a new insurance beneficiary when you opt in for the free insurance plan with your next remittance or should you purchase a paid premier insurance plan.

You should inform and authorise someone you trust to act on your behalf should you or your nominated beneficiary be not in the capacity to file for a claim. You could authorise a friend, a relative or your employer to submit your claim on your behalf.

Please note, however, that the claim proceeds will only be disbursed to you or your nominated insurance beneficiary.

You may make or submit a claim directly with Chubb online via the link below:

https://studio.chubb.com/claims/chubb/sg/default/en-US/Dashboard

Or you may download a copy of the claim form via your Pay2Home Mobile application account. Tap on 'Download Claim Form' and send the completed form to Chubb via email at AHClaims.SG@Chubb.com.

You could authorise a friend, a relative or your employer to file a claim on your behalf with the insurance provider, Chubb.

In the unlikely event of death then your family member (e.g. spouse, parent, child or sibling) or the executor of a will or the administrator of the deceased's estate may submit the claim and provide proof of their relationship with you.

In the event of death and if you did not nominate a beneficiary, the claim proceeds will be paid to your Proper Claimant or legal representatives of your estate under Section 61 of the Insurance Act.

If you are covered under more than one (1) policy, the insurer will only pay out under the policy with the highest coverage. This will be the paid premium policy.

Yes, you will be eligible to claim if the policy premium during the period of loss or accident has been paid for and/or the policy was valid at the point of loss or accident.

You have a window of thirty (30) days from the time of the accident to file a claim. You or your authorised person are advised to file the claim as soon as possible.

Your claim will be processed by the insurance provider, Chubb, within ten (10) working days upon the receipt of your claim form and supporting documents.

When the claim is approved, you will receive a notification letter from Chubb via email within five (5) working days. Payment will be processed, and the payout will be disbursed within seven (7) to ten (10) working days from the date of the notification letter.

You may wish to call Chubb's Customer Service Hotline at +65 6398 8779 (Mondays to Fridays, 9.00am - 5.00pm, excluding public holidays) for policy queries.

You may purchase a StarHub Prepaid SIM card by visiting one of the Pay2Home outlets, click here for the outlet locations.

Visit any Pay2Home outlet with the following original document for the new StarHub Prepaid SIM card registration. Please note that the minimum age for the registration is 15 years old.

Table 7: List of Identity Documents accepted

Your StarHub Prepaid SIM card will be automatically activated upon purchase and successful registration.

Pay2Home cannot replace a faulty or misplaced StarHub Prepaid SIM card. You may request for a replacement SIM card at selected StarHub shops.

You may top up your StarHub Prepaid SIM card at any Pay2Home outlet, through Pay2Home Money Transfer Machines or through Pay2Home Mobile application.

The following forms of payment methods are available through the various top up channels at Pay2Home.

Table 8: Payment Methods available for top up of StarHub Prepaid SIM Card

StarHub Prepaid SIM Card top up service is available to non-registered customers of Pay2Home via the Pay2Home Money Transfer Machines. See our full list of Money Transfer Machines here.

You should receive a confirmation SMS from StarHub upon successful top up. The SMS will be sent to your prepaid mobile number.

Yes, you may port in an existing prepaid mobile number from another service provider to StarHub through Pay2Home, as long as the total number of prepaid SIM cards registered under your Identification Document is not more than 3 across all the service providers in Singapore.

You may contact StarHub Happy Prepaid hotline at +65 9850 0000 and select option 4 in the main menu to check the number of Prepaid SIM cards that you have registered with StarHub.

For enquiries on StarHub Prepaid Services, please contact StarHub Customer Service Hotline at +65 9850 0000.

Our systems conform to the highest internet banking standards and regulations and we only use licensed banking partners in our distribution countries. Access to all Pay2Home digital platforms is encrypted using 128-bit techniques (the same standard adopted by banks).

A dual factor authentication on Pay2Home’s digital platforms is adopted so we know we are really dealing with you - the customer. All confidential data is stored in an encrypted and secure form within our system, our staff do not have access to your password. We also never provide customer information to third parties (unless legally bound to do so or requested by you).